Managing Home Delivery Pharmacy Orders 🚚

Where can I view the orders created by subscriptions?

1. Head over to the Chats tab
2. Along the left hand side there is a section titled "Medication Requests"

An order will flow through each of the sections. Here's a quick break down of each one:

• To Approve - Orders which require approval from your team before they are sent to the delivery partner
• To Fulfil - Orders which have been sent to the delivery partner and are awaiting processing
• Complete - Orders which have been approved by the delivery partner and are on their way to your customer
• Rejected - Orders which have been rejected by your team or the delivery partner. Each rejected order will have a note explaining why
• Needs attention - Orders which have been rejected by the delivery partner and may need to be resubmitted with updated. This section is only visible when there are matching orders

Don't see this section? Get in touch by clicking the orange question mark at the bottom right of this page. Please let us know which clinic you're working with!

Understanding Order Creation in PetsApp

Order Triggering Process

Orders in PetsApp are automatically initiated based on the payment status of invoices and specific medication configurations. Here's how it works:

1. Invoice Payment: When an invoice is marked as 'paid', PetsApp begins evaluating the need for creating an order.

2. Medication Configuration Check: The system examines each medication's configuration to determine if an order is due. A key factor in this decision is the time elapsed between orders.

   Example: If a medication is prescribed to be given once per month and is dispensed every three months, PetsApp will not create a new order one month after the last one. An order will only be generated after three months.

3. Medication Timing Review: You can review the dispensing frequency for each medication in the 'Wellness Plan' view, under the 'Entitlements' section (e.g., "Repeats every 3 months").

Order Approval Process

Once PetsApp decides that an order is due:

1. Order Placement: The order is placed on your dashboard and moved to the 'To Approve' section.
2. Approval Requirements: Your team should review the medication and pet details for accuracy.
3. Finalising the Order: To proceed with the order, click the 'Approve' button. This sends the order to the delivery partner for fulfillment.

Where can I see the medication configuration for a plan?

To see the medication that will be selected along with the weight ranges, label to be printed, quantity etc. you can follow the steps below:

1. Click on the Subscriptions sidebar item
2. Click on the Plans tab
3. Select the plan
4. The medication is listed below the entitlements

You will see several variants of a similar product, for example a plan for dogs between 10kg - 40kg which require Droncit will have a configuration for each weight range interval between 10kg and 40kg.

How is the right medication selected?

When the invoice is paid we take the medication that is assigned to the plan along with the pets details and find the right medication for the weight range of the pet.

If the pet doesn't have a weight on their profile or doesn't match any of the weight ranges of the medication available we will still create an order without any medication for you to work with.

Can I change the medication configuration of a plan?

If you would like to change the medication click the orange question mark below and we'll be happy to make any changes you require.

Please include detailed information about what you would like to change including:

• Your name and the clinic you work at
• Full name of the product
• Quantity
• Weight ranges

Can I change the medication of an order?

Yes! If the patient needs a slightly different medication you can remove it from the order and add the required option before approving it.

This is only available when the order is in the To Approve section

Can I change an order once it has been approved?

At the moment you cannot make changes via the dashboard however if you must make changes please reach out to support@petsapp.com with details of the order and we will reach out to your delivery provider. Please include a link to the order in your email