Cancelling an appointment

The quickest and most efficient way to cancel your appointment is through the PetsApp app.

If you have booked through the app:

1. Open the PetsApp app and navigate to the "Appointments" tab.
2. Tap on the appointment that you need to cancel
3. Tap on "Update appointment" and select the "Cancel Appointment" option.

If you have booked through your vets website

1. Tap on blue button in the confirmation email labelled "Download PetsApp to manage your appointment"
2. Follow the steps to download the app and create an account
3. Tap on the appointment that you need to cancel
4. Tap on "Update appointment" and select the "Cancel Appointment" option.

Note: If you have any issues cancelling your appointment through the app, please contact your your vets directly to inform them you would like to cancel your appointment. You can do so via the PetsApp chat