Start a new chat on the PetsApp app

To start a new chat in the app, please follow the steps below:

  1. Open the PetsApp app on your device.
  2. Tap on the "Start New Chat" option, located in the chat section at the bottom of the screen.
  3. If you have more than one pet registered on the app, select the pet that the chat is regarding.
  4. Once you have selected the pet, tap "Start chat" to proceed.
  5. All done! You're now chatting directly with your vet. Ensure to read their automated welcome message for any useful information.

Note: If you are experiencing issues starting a new chat, please ensure that you have the latest version of the PetsApp app installed and try again. If the issue persists, please contact our support team for assistance.

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