Library Template suggestions
PetsApp Library Template ideas and samples
To learn how to add these templates to your library in PetsApp, video
Welcome to our PetsApp Template ideas and samples! In this guide, we will provide template message suggestions that you can add to your library in PetsApp, a powerful tool for veterinary clinics to connect with pet owners and enhance the overall care experience.
Templates play a crucial role in ensuring that teams can communicate quickly and efficiently with owners about their animal's healthcare needs. By utilising PetsApp's templates effectively, you can speed up and streamline your communication process and provide timely and personalised to your clients, strengthening your bond with pet owners, increasing client satisfaction, and enhancing the health outcomes for your patients.
Content
- Welcome messages
- Closing chats
- Food and medication orders
- Appointments
- Wellness plan promotion
- Telehealth
- Payments and debt collection
- Peri-op and inpatient updates
- Reporting results
- Other
Welcome messages
Welcome to Super Star Vets
Welcome to Super Star Vets! Thank you for registering with us.
Here is a short video to show you round the clinic: https://www.youtube.com/watch?v=7GeW21guzpA [INSERT WEBLINK, PRIVATE YOUTUBE CHANNEL LINK, TIKTOK VIDEO ETC]
Please don't hesitate to reach us on PetsApp for all your non-urgent pet needs, including food and medication orders, appointments, payments, general advice and health plans.
If you need us in an emergency, please call: 01234 567890
We look forward to helping you to keep {{petName}} safe and healthy
Closing chats
Something else? before closing a chat
Is there something else I can help you with today, {{clientFirstName}}?
Referring chat to someone else
Hello {{clientFirstName}} , Thank you so much for your enquiry. I am unable to help you with this however I will pass this on to a colleague who will be in contact with you shortly 🐾
Appointment Confirmation
Thank you for your appointment request. I can confirm your appointment for {{patientName}} is booked at "insert time' on 'day" with "insert vet or nurse name". We look forward to seeing you and {{patientName}} 😍
Reminder for vaccine
Hi, {{clientFirstName}}, {{patientName}}'s vaccination is due in a few days, shall we get that booked in for you?
Post consult Google review
{{clientFirstName}} I hope that you have found using our app useful and felt that it improved our care of {{patientName}}.
We would love for you to spread the word about our app as we think it is really helpful for pet owners like yourself.
If you could leave us a google review via this link : {{INSERT LINK}}, ideally 5 Star 😍 and mention the app we would be really grateful.
Google review request (Ask your PetsApp CSM to help you set this up)
Hi {{clientFirstName}}, thank you for visiting us today. Would you and {{patientName}} mind leaving us a Google review? The whole team here at {{clinicName}} would really appreciate it. [INSERT LINK] 🙏
Food and medication orders
Medication Request - 1st Response
Hello {{clientFirstName}}, I have placed a medication request for {{patientName}} with the practice for you and the lovely team in the branch will be in contact regarding payment and collection. 🐾
Medication Pick-up Response
Hi, {{petName}}’s medication is ready to be picked up from our {{ENTER CLINIC NAME HERE}} Branch.
Food Request - 1st Response
Hello {{clientFirstName}}, I have placed a food order for {{patientName}} with the practice for you and the lovely team in the branch will be in contact regarding payment and collection. 🐾
Food Pick-up Response
Hi, {{petName}}’s food is ready to be picked up from our {{ENTER CLINIC NAME HERE}} Branch.
Product order
Hi {{clientFirstName}}, we'll have that ready for {{patientName}} by midday tomorrow. I'll send through the payment link now 🐾
Flea medication instructions
Hi {{clientFirstName}} your medication is ready to collect for {{patientName}} and here is a short video of how to apply it [INSERT VIDEO LINK]
How to apply flea medication
Here's how to apply the flea treatment to {{patientName}}
Flea and worm check before dispensing
Hi, {{clientFirstName}}, {{patientName}} will need to come and see us for a health check before we can dispense flea and worm treatment. Shall we get that booked in for you now?
Medication collection
Hi {{clientFirstName}}, your medication is ready for collection at the clinic 👍
Food is ready to collect
Hi {{clientFirstName}}, {{patientName}}'s food is ready to be picked up, let us know when you can come get it 😀
Promotion / Offer - wormer
Hey {{clientFirstName}}, we are running a promotion on wormers right now, 25% off until the end of the week - does {{patientName}} need a restock? 😊
Appointments
Appointment requests
Thank you for requesting an appointment at Club Vets. Please park in the car park. Please bring your vaccination card and a stool sample with you. We look forward to see you!
Wellness plan promotion
Wellness Plan link
I see {{{patientName}}} is not on our wellness plan yet! Did you know that you can save 20% by joining our monthly plan 😀 & enjoy!
Click here sign up: [INSERT PETSAPP PLAN PROMOTION LINK]
The Mega Watt Health Plan (cats)
Hey {{clientFirstName}}, {{patientName}} can benefit from Vaccinations and annual health check + more, you can find out more here: [INSERT PROMOTIONAL PLAN LINK]
North Star Vets Healthy Pets
Our fabulous Preventative Healthcare Scheme has been specifically designed with you and your pets in mind.
The plan offers:
Yearly booster and health check
An extra 6 month health check up with the Vet
Comprehensive parasite protection:
Dogs and cats – a whole year’s supply of parasite prevention to cover fleas and worms (including lungworm). If your pet requires tick protection then there are products available for this also. Our new revised plans for dogs allow you to choose between a spot-on product or palatable chews.
Rabbits receive a bottle of Rear Guard fly-strike protection (10 weeks protection) to be applied as the weather gets warm in late spring
ALSO – receive great discounts on other products and services
Pet food 10% discount every time you purchase
Dental treatment – 10% discount
Routine neutering – 10% discount
All pets who join are now eligible for FREE microchipping if not yet done
If you require any extra parasite protection eg household flea spray or tick treatment products for European travel, then you’ll receive 20% discount on these items
50% discount on nail clips with our clinic nurse
Click the link below to find out more: [INSERT PROMOTIONAL PLAN LINK]
Telehealth
Video consult arrange
We can arrange a video consultation for {{patientName}}. One of our vets or vet nurses will call you via PetsApp.
We ask for payment prior to our video. We'll send over the link. Once the payment is received we can schedule the call.
Did you know that with our Wellness Plans you have unlimited access to your veterinary team 24/7, 365 days a year via PetsApp? [PLAN PROMOTION LINK]
Video consult tips
Hi there, one our vets or vet nurses is about to call you via PetsApp.
Here are 5 top tips to ensure that you are set up for best call quality:
+ Mobile switched on and notifications switched enabled
+ Close to your wifi router
+ Have your pet with you
+ Good lighting
+ A second pair of hands is always helpful for examining your pet
Video consult notes
Hi {{clientFirstName}},
Please find below the notes from your video consultation today for {{patientName}}
Date and time:
Body system:
History:
Current status:
Differential diagnoses:
Treatment / Recommendations
- What we discussed today:
- What you should do now:
- What you need to look out for:
Thank you for making a video appointment today. We hope you found the consultation for {{patientName}} helpful. If you have any further concerns please don't hesitate to contact us via PetsApp, or on 01987 654321 in case of an emergency, or if {{patientName}} doesn't improve.
Video consult wellness benefit promotion
Your video consult is included in your Wellness Plan subscription!
Did you know that with your Wellness Plan you have unlimited access to your veterinary team 24/7, 365 days a year via PetsApp video consultations?
Nurse checking
I'm just asking one of our nurses to take a look this for {{patientName}}
How to express your dog's anal glands - home tutorial
https://www.youtube.com/watch?v=mnXjLCW1MGs
Puppy info sheet
https://breladesvets.com/wp-content/uploads/2022/02/Puppy-info-sheet-converted.pdf
Feeding your rabbit [INSERT PDF OR LINK TO YOUR WEB ARTICLE]
Feeding Your Rabbit
The pet rabbit has descended from the European wild rabbit Oryctolagus cuniculus and is therefore adapted to thrive on a grass-based diet. The more the rabbits diet is varied from 100% mixed meadow grass grazing the greater the possibility of health problems such as dental disease, gastrointestinal problems, fly-strike and other related problems.
A Rabbit's Diet
Most rabbits will eat their own body size in hay each day and it is important in helping to keep teeth worn and providing fibre to prevent gastrointestinal disease. Fresh produce including leafy vegetables high in cellulose is also good for dental wear and should be fed at a rate of approximately one handful morning and evening. Good quality commercial rabbit pellets ensure rabbits receive the correct vitamins and minerals but should not be fed exclusively. As a guide feed one tablespoon of pellets once daily for rabbits under 3.5kg and two tablespoons once daily for rabbits over 3.5kg.
Keeping Your Rabbit Healthy
Rabbits are prey species and as such are very good at hiding signs of ill health; it is therefore vitally important that rabbits are checked daily during feeding times. Rabbit’s can also become easily stressed which can affect their normal feeding habits and health. Stressors can include change of housing, change of diet, transport, extremes of temperature, predators (including pet cats and dogs), loss of a companion or aggression from a dominant rabbit.
Summer Months
Urine and faecal scalding can initiate blow fly strike as well as unhygienic living quarters therefore it is important to be vigilant and check daily especially in the summer months. Fly repellents are available at the surgery but the underlying cause of urine and faecal scalding should be investigated by a veterinary surgeon.
If you have any questions, please send us a message in PetsApp. Did you know that you can also send us photos and videos on PetsApp too?
Payments and debt collection
Payment Request
The bill for {{patientName}} is "insert amount" Please find the link below to allow you to pay securely: [LINK]
Payments
{{patientName}} was great when they were in the surgery for their op. As we discussed prior to the operation the price is [PRICE] which is due to be paid now. I'll send the payment link across and you can pay with Apple Pay, Google Pay or a credit or debit card. Thanks Your Veterinary Surgery 🐾
Debtor chase 1 (Request "Payment needed" tag from your CSM)
Hi, {{clientFullName}}. You currently have an outstanding debt with us. Could you please pay this as soon as possible. Thank you
Deposit payment request
Thank you for booking {{patientName}} in for their operation. To secure the booking we will need to take a deposit which will be deducted from the operation cost on the day. We'll send you a link to allow you to pay securely.
Payment request
Thank you for bringing {{patientName}} for treatment. We hope that you were satisfied both with the treatment they received and the service provided. However, if you have any further questions regarding {{patientName}}’s health please just ask us.
We're sending you a payment link to allow you to pay securely. Once we have received this we will email through a copy of your receipt. This contains a breakdown of the treatment charges. We are happy to provide this breakdown prior to making payment, but don’t want to overload your in box. Please let us know if you wish to receive a copy of the invoice before making payment and we can email this to you.
Payment after surgery
{{patientName}}'s surgery went well and you can pick him up after 5pm. If you would like to speed up the discharge process, you can pay via the app now, or when you come in.
Payment request repeat meds
Hello, thank you for requesting {{patientName}}'s medication. This is now ready for collection. If you have any questions regarding {{patientName}}’s health or medication please just ask us.
We're sending you a payment link to allow you to pay securely. Once we have received this we will email through a copy of your receipt. We are happy to provide you with a breakdown of the charges prior to making payment, but don’t want to overload your inbox. Please let us know if you wish to receive a copy of the invoice before making payment and we can email this to you.
Failed card payment
Hello {{clientFirstName}}, we have noticed that your payment for {{patientName}}'s treatment at North Pole Vets does not appear to have been processed correctly. We would you be grateful if you check your bank statement to ensure this is the case and one of our team will contact you soon to sort this matter out.
Peri-op and inpatient updates
Digital consent form
Please read our pre-operative information sheet and reply to this message with the wording 'I {{clientFirstName}} {{clientFullName}} give consent for {{clinicName}} to conduct the attached procedure for {{patientName}}' [INSERT FORM LINK]
Pre-op instructions
Thank you for booking {{patientName}} in for surgery with us. Please ensure {{patientName}} is starved from 9 pm the night before but can have water until the morning of the procedure. {{patientName}} may be sleepy for 24 to 48 hours after the procedure so it is best that they have a relaxed evening in a warm spot.
{{patientName}} may have a clipped patch on his/her front leg from where we have placed an intravenous catheter. {{patientName}} will be fed as soon as he/she is awake from their anaesthetic so they may not be hungry at home in the evening.
Pre-op instructions - cat
Hi, {{clientFirstName}}
The night before please give {{patientName}} their dinner the evening as normal and then do NOT give any food to {{patientName}} after that. You can continue to provide water ad lib until they come in.
Cats like {{patientName}} should be kept in overnight and provided with a litter tray.
The morning of the procedure:
Do not feed {{patientName}} anything in the morning. This is to reduce the possibility of any vomiting or regurgitation while under the anaesthetic.
We may need to contact you during the procedure or to discuss results. PetsApp is our preferred communication method - please ensure you have notifications enabled.
On arrival at {{clinicName}} you will be asked to sign a consent form. Please read this form carefully and advise of any other treatment required whilst your pet is under the anaesthetic e.g. dental, microchipping, nail clipping, grooming, ear cleaning etc.
Pre-operative blood tests - This test allows us to check your animal does not have any pre-existing liver or kidney problems that we may not be aware of especially if they are in the early stages and have no symptoms. The test also assesses their red blood cell count to ensure they are not anaemic. We particularly recommend pets over 7 years old to have a pre-anaesthetic profile which costs £72.00.
Discharge:
You will be able to settle your bill and receive discharge instructions for {{patientName}} right here on PetsApp. And you will be able to collect {{patientName}} any time after 5.30pm.
Please keep a close eye on your pet the evening they come home from their procedure. Message us on here if any questions. You will be asked to provide a picture of the post-surgical wound through PetsApp 2 days after surgery.
Pre-admit instructions
Please find the pre-admit instructions for {{patientName}} procedure tomorrow. It is important you read these carefully and follow the guidance so the procedure can go ahead tomorrow. Any questions please do ask
Inpatient update - patient settled in [ADD PHOTO]
{{patientName}} has settled in well, and we will be in touch when they are out of surgery
General inpatient update and collection
Hi {{clientFirstName}} 👋 {{patientName}} did so well with us today. You can collect {{patientName}} any time after 5pm. Let us know if you have any questions in the meantime. See you later! 🐾
Arranging a discharge appt
{{patientName}} has recovered well from her/his procedure and has eaten well. We would like to arrange a discharge time. Would {{INSERT TIME}} work well for you?
Please find the link below to pay securely for {{patientName}}'s treatment:
Post op photo check up
Hi {{patientName}}, please can you ask your mum or dad to send us a photo of your stitches today?
Inpatient update - awake after anaesthesia
Hello {{clientFirstName}}, a quick note to say that {{patientName}}'s surgery went well and he is coming round from the anaesthetic 😊
Standard discharge
Hi there, {{patientName}} is doing really well, and is keen to come home. You will be able to pick them up after 4pm. Please let us know what time you would like to collect them?
Post op information
Hello {{clientFirstName}}, please follow this [INSERT LINK] to watch [AMY], one of our veterinary nurses provide you with post op information for {{patientName}}. Any questions please do reach out to us on PetsApp.
Post-dental toothbrushing
Hi {{clientFirstName}}, I would give it a few days immediately post-dental but you'll want to soon start the daily toothbrushing for {{patientName}} as discussed. Here's a handy video of how to do just that [INSERT TIKTOK VIDEO OR PRIVATE YOUTUBE CHANNEL LINK]
Post-op check-in
Hello {{clientFirstName}}, How is {{patientName}} doing? Is he/she eating, drinking and going to the toilet? Would you be able to send me a photo of the wound today? This will allow us to assess how the wound is healing.🐾
Reporting results
Scan results
{{patientName}} was so good for the scan today. Here is what we found
X-ray results
{{patientName}} was so good for the xrays today. Here are the images we took today
Reporting lab results
Hi {{clientFirstName}}, here are your results for {{patientName}}:
1.
2.
3.
Next action step:
Please let us know if you have any questions
Other
INS Policy Message
Please provide the following in order to assist process your pet insurance claims efficiently:
- Please provide an up to date Policy Schedule
- Please provide a signed Claim Form
- On collection of your pet please pay for your treatment in full up to the value of £300.
- The registered owner and policy holder must be the same person.
MyPetPersona Link
Hi {{patientName}} - you can find out your PetPersona here: [INSERT LINK]
Once you have filled that out, we can help you with your prescription!
Covid instructions
Hi {{clientFirstName}} please remember to wear a mask when you bring {{patientName}} when you come into the clinic.
Covid instructions 2
Please confirm that you have not had any recent symptoms of COVID by responding with "I CONFIRM".
When you do come to the clinic with {{patientName}} please ring the doorbell before coming in and wear a face mask.